By adhering to the guideline of “All out for the Customers”, SMOC has opened the metro service hotline, employed social superintendents, established Customer Committee, commits itself to its excellent services and establishes its own brand of services. All these measures exhibits its service window civilized image to the public.

A service quality counseling meeting held in the station	Station service center
The staffs of Metro service hotline were explaining to passengers patiently	The Green Path
Serve aged, weak, sick and handicapped passengers intensely and circumspectly